Standard Length Sleeved Jelbab in Sienna

We know you're excited to get your latest Behind The Veil order, so we offer the opportunity to select your preferred delivery method during checkout.

Delivery within Australia 

STANDARD

• Delivery within 3-7 business days.

EXPRESS

• Delivery within 1-3 business days

International Shipping Available 

Rates are calculated at checkout.

ADDITIONAL INFORMATION

• Orders are processed and delivered Monday–Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.
• Orders can't be delivered to PO boxes.
• Tracking details are emailed once order is posted out.

Our credit & returns policy lasts 30 days. If 30 days has passed since your purchase, unfortunately we can’t offer you a credit, refund or an exchange.

To be eligible for a return, your item must be unworn, in its original condition with no traces of perfume or makeup. Tags must still be attached.

Several types of goods are exempt from being returned.

• Gift cards
• Health and personal care items such as scarves and caps.

To complete your return, you must email us on info@behindtheveil.com.au to request a Return Number (RN). This number must be provided with your return. You will also require a receipt or proof of purchase to complete your return request.

There are certain situations where only partial credit note is granted (if applicable)

• Any item not in its original condition,be
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. please note we DO NOT offer refund for change of mind unless your item has a major manufacturing fault within a reasonable time frame. An item is not considered faulty if they are as a result of normal wear and tear.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@behindtheveil.com.au

Sale items (if applicable)

Only regular priced items may be credited or refunded, unfortunately sale items cannot be credited or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@behindtheveil.com.au  and send your item to: 165 Waterloo RD., Greenacre, NSW 2190

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 165 Waterloo Rd., Greenacre, NSW , 2190

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

At Behind The Veil we purchase the best quality fabrics for you to enjoy . We endeavor to choose the fabrics that are easy to care for and maintain.

We take great pride with our quality but this does not mean it should not be cared for properly.

How to care for your garment is very important, it prolongs its look and keeps it in top shape for many years.

We suggest you wash you prewash your garment before wear .

• Wash garment on delicate,
• drip dry on a hanger under shade.
• Steam or Iron on low after first wash
• Follow about washing instructions every time  than garment wont need any additional ironing or steaming.

Love your garment it will love you back.