Contact Us

Welcome to Behind The Veil's Contact Us page. We're delighted to connect with you! Whether you have inquiries about our latest collections, need assistance with an order, or simply want to share your thoughts, our dedicated team is here to help. Feel free to reach out to us via the form below or contact us directly using the provided information. We value your feedback and look forward to serving you with the utmost care and attention to detail. Thank you for choosing Behind The Veil.

  • Behind The Veil

    165 Waterloo Road,
    Greenacre NSW 2190
    Ph. +61 2 9759 0799

    Email us.

  • Shop Trading Hours:

    Monday to Friday 9am to 5pm
    Saturday 9.30 to 4.30pm
    Sunday 10am to 4pm

    Public Holidays 

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Contact form

our Guide to a Seamless Shopping Experience

Frequently Asked Questions

What is Behind the Veil's mission?

At Behind the Veil, our mission is to redefine modest fashion by offering elegant and sophisticated clothing options that empower Muslim women to express their individuality without compromising their values.

Where are Behind the Veil garments designed and manufactured?

All Behind the Veil garments are exclusively designed by our talented team in Sydney, Australia. We work closely with trusted manufacturers to ensure that our high standards of quality and craftsmanship are maintained throughout the production process.

How can I ensure the best fit when shopping online?

To ensure the best fit, we recommend consulting our detailed size guide available on each product page. Additionally, feel free to reach out to our customer service team for personalized sizing assistance.

What is Behind the Veil's approach to sustainability and ethical practices?

Behind the Veil is committed to ethical and sustainable practices throughout our supply chain. We prioritize working with suppliers who adhere to fair labor practices and environmental sustainability standards.

How can I care for my Behind the Veil garments?

To preserve the quality and longevity of your Behind the Veil garments, we recommend following the care instructions provided on the garment's label. In general, we advise hand washing or using a gentle cycle with cold water and avoiding harsh chemicals or bleach. For specific care instructions, refer to the product page or contact our customer service team for assistance.

Does Behind the Veil offer international shipping?

Yes, we offer international shipping to select countries. For more information on international shipping rates and delivery times, please refer to our Shipping Policy or contact our customer service team for assistance.

What is Behind the Veil's return policy?

We want you to be completely satisfied with your purchase from Behind the Veil. If for any reason you are not satisfied with your order, we offer hassle-free returns within [number] days of receipt. Please refer to our Returns & Exchanges Policy for detailed instructions on how to initiate a return.

How can I contact Behind the Veil's customer service team?

Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at [email address] or through our Contact Us page. We strive to respond to all inquiries promptly and provide exceptional customer service to ensure your shopping experience with Behind the Veil is seamless and enjoyable.